Shipping policy
We want to get your order to you as quickly and reliably as possible. Please review the details below.
Processing time
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
Shipping methods and rates
We offer two shipping options at checkout, available for all destinations we ship to:
- Standard Shipping - $5.99, free on orders over $50. Estimated delivery: 7-14 business days.
- Express Shipping - $9.99 flat rate. Estimated delivery: 3-7 business days.
Delivery times are estimates counted from the date of shipment, not the order date, and are not guaranteed. They may vary due to customs processing, carrier delays, weather, or other events outside our control.
Where we ship
We currently ship to the United Kingdom, the European Union, and the following international destinations: United States, Canada, Australia, New Zealand, Switzerland, Norway, United Arab Emirates, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, and Singapore.
Track your order
Once your order ships, you'll receive an email with a tracking number. You can follow your package every step of the way on our order tracking page. Tracking updates can take 24-48 hours to appear after your shipping confirmation email, so please check back if there's no movement right away.
Customs, duties, and taxes
Depending on your country, your order may be subject to import duties and taxes, which are charged once the order reaches your destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict what these charges may be, as they vary by country and local regulations.
Delayed, lost, or damaged packages
If your tracking shows no movement for more than 10 business days, or your order arrives damaged, please contact us at help@pawsuds.store with your order number so we can investigate with the carrier and make it right.
Incorrect address
Please double-check your shipping address at checkout. If you notice an error, contact us at help@pawsuds.store as soon as possible, we can only update the address if the order hasn't shipped yet. We are not responsible for orders shipped to an incorrectly entered address.
Multiple items
If you order multiple items, they may ship separately and arrive in different packages depending on stock location. You will receive tracking information for each shipment.
Questions
If you have any questions about your shipment, please contact us at help@pawsuds.store.